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Terms and Conditions

General
Tours & Excursions
Privacy Policy

'Client' means any overseas travel organization cooperating with Nusaloka Holidays (PT. NUSALOKA MULIA WISATA) to handle its customers in Indonesia. By paying this invoice, the Client agrees to the payment terms and conditions of cooperation with Nusaloka Holidays.


All inquiries and reservations should be forwarded to:

Nusaloka Holidays (PT. NUSALOKA MULIA WISATA)
Jl. Badak No.7a, Denpasar 80234
Bali - Indonesia

We suggest forwarding all bookings via email: [email protected]

Our office is open Monday to Friday from 09.00 to 18.00 (GMT+8), except on Indonesian public holidays.

In case of emergency, Nusaloka Holidays guarantees access to an emergency mobile number, which will be provided to all customers upon arrival in Indonesia.

  1. PAYMENT CONDITIONS
    1. Payment date, late payment charges, due date

      Full payment of all arrangements must be received by Nusaloka Holidays no later than twenty one (21) working days prior to the scheduled arrival of the customer(s) in Indonesia, unless otherwise agreed. This allows Nusaloka Holidays to arrange payments to all involved third parties.

      Payment for domestic flights is required immediately. Failure to meet the ticketing deadline may result in cancellation of the reservation and/or higher airfares.

      Late payments (received after the due date) will incur additional charges equal to 5% interest per annum, starting one week after the invoice due date.

      Some reservations, particularly group bookings, may require a deposit. Nusaloka Holidays will inform the Client of the exact amount and payment deadline.

    2. Payment procedures

      All payments must be transferred in full. Nusaloka Holidays must receive the exact amount stated on the invoice, with all bank charges borne by the Client. Nusaloka Holidays does not accept deductions for bank transfer fees.

      Payment should be made via SWIFT to the following account:

      Account Name: PT. NUSALOKA MULIA WISATA

      Any additional charges resulting from incorrect or incomplete transfer details (including misspelling of company or bank information) will be charged to the Client. The Client is responsible for ensuring all payment details are correct.

  2. DOMESTIC FLIGHTS

    Nusaloka Holidays provides domestic flight arrangements within Indonesia in conjunction with land services.

    Local airlines may apply different reservation and ticketing policies. Upon booking, we will inform you of the applicable conditions based on the airline's latest available information.

    Failure to comply with ticketing deadlines may result in cancellation and/or penalties, which will be charged to the Client.

    Immediate payment is required to secure flight tickets. If payment is not received on time, reservations may be held without guarantee of availability.

    Nusaloka Holidays does not guarantee airfare stability. Any increase due to government policy changes or other external factors will be charged to the Client.

    Additional notes on domestic flights

    Domestic flights in Indonesia, particularly to remote destinations such as Kalimantan, Flores, Sumba, Papua, and Timor, may occasionally be unreliable. Schedule changes, delays, or cancellations may occur without prior notice.

    These circumstances may affect the itinerary and result in additional costs. As such situations are beyond our control, Nusaloka Holidays will make every effort to minimize the impact on the customer’s travel experience.

    Travel insurance covering personal and baggage risks, including flight disruptions, is strongly recommended.

    Nusaloka Holidays shall not be held responsible for any financial loss or additional costs arising from such circumstances.

  3. CANCELLATION PROCEDURES & REFUND
    1. Cancellation charges

      The following cancellation charges apply once a booking has been confirmed in writing:

      • Cancellation up to 31 calendar days prior to arrival: 15% of total amount
      • Cancellation between 30 and 21 days prior: 20% of total amount
      • Cancellation between 20 and 10 days prior: 40% of total amount
      • Cancellation between 9 days and 48 hours prior: 90% of total amount
      • Cancellation within 48 hours prior: 100% of total amount
      • Some third-party services may have different cancellation policies, which will be communicated at the time of booking.
      • No refund will be given for unused services during or after the trip.
      • Standard cancellation conditions are NOT VALID during peak seasons or special holidays in Indonesia.
      • Standard conditions are NOT VALID for bookings involving cruises, tickets, or services with specific policies.
      • Standard conditions are NOT VALID for group bookings.
    2. Cancellation Procedure

      Only written cancellations will be accepted. Requests are processed Monday to Friday, 09.00–18.00 (GMT+8). Cancellations outside these hours will be processed on the next working day.

  4. CHANGES IN ITINERARY

    Nusaloka Holidays reserves the right to modify any arrangement, preferably after consultation, but if necessary without prior notice, in the best interest of all parties. Any resulting costs will not be borne by Nusaloka Holidays.

  5. CHANGES IN PRICE

    Nusaloka Holidays reserves the right to revise rates or quotations at any time.

    Prices may change in the following cases:

    • Changes in government policies, taxes, fuel prices, or exchange rates
    • Unforeseen circumstances affecting service costs
    • Significant currency fluctuations
    • Inflation or devaluation of the Indonesian Rupiah
    • Increase in transportation or fuel costs
    • Price changes from suppliers (hotels, transport providers, airlines, etc.)

    Nusaloka Holidays will inform Clients as soon as possible and will aim to minimize the impact, however price increases may still apply.

  6. OUR SERVICES & LOCAL CIRCUMSTANCES
    1. Nusaloka Holidays strives to provide high service standards. However, travel in Indonesia may involve varying comfort levels and itinerary changes due to local conditions.
    2. The Client acknowledges the risks associated with travel in Indonesia, including limited medical and communication infrastructure in certain areas. Nusaloka Holidays shall not be held liable for related costs.
    3. Travel insurance is strongly recommended for all travelers.
  7. LIABILITY
    1. Nusaloka Holidays acts as an agent for third-party providers and is not responsible for their actions, including delays, damages, or irregularities.
    2. Nusaloka Holidays is not liable for unforeseen circumstances such as accidents, natural disasters, strikes, or regulatory changes.
    3. Nusaloka Holidays reserves the right to modify arrangements when necessary in such situations.
    4. In cases of health or safety advisories (e.g. WHO or government warnings), we will follow official guidelines and assist in minimizing cancellation costs where possible.
    5. All additional costs arising from delays, cancellations, or external disruptions will be borne by the Client.
    6. Nusaloka Holidays’ services begin upon the customer’s arrival in Indonesia and end at departure.
    7. Nusaloka Holidays is not liable for injury, loss, theft, or legal issues involving the customer.
    8. Force majeure events (natural disasters, war, strikes, etc.) may result in itinerary changes without compensation.
    9. Nusaloka Holidays will assist customers in such cases but cannot be held financially liable.
  8. COMPLAINTS
    1. Complaints must be reported immediately during the trip to allow resolution on site.
    2. If unresolved, complaints must be submitted within two weeks after return via email or written communication.
  9. VISA
    1. Clients are responsible for ensuring all visa requirements are met.
    2. Passports must be valid for at least 6 months from the date of entry.
    3. Nusaloka Holidays is not responsible for any losses resulting from failure to comply with these requirements.
General Policy
  1. Booking Confirmation: All bookings are subject to availability and confirmation at the time of reservation.
  2. Inclusions: Prices include only the services and inclusions stated at the time of booking. Any additional expenses (e.g., meals, tips, personal purchases) are the guest’s responsibility.
  3. Guest Responsibility: Guests are responsible for ensuring they have the required documentation (passport, visa, permits) and for providing accurate personal and travel information at the time of booking.
  4. Intermediary Role: Ticketboat.id acts as an intermediary between travelers and tour operators and does not directly operate the tours.
  5. Health & Fitness: Guests must ensure they are physically fit and capable of participating in the selected tour. Any pre-existing medical conditions, allergies, or special requirements must be disclosed in advance.
  6. Timeliness: Guests must adhere to the designated meeting points and times. Failure to arrive on time may result in missing the tour without refund.
  7. Weather & Conditions: Tours may be affected by weather, natural disasters, or unforeseen conditions. Operators reserve the right to modify or cancel the itinerary for safety reasons.
Cancellation Policy
  1. Operator-Initiated Cancellations: If a tour is canceled by the operator due to bad weather, natural disasters, government restrictions, safety concerns, or operational reasons:
    • Guests are entitled to a 100% refund, or
    • A free reschedule to another available date or similar tour.
  2. Guest-Initiated Cancellations:
    • Cancellation more than 7 days before the tour date – Full refund.
    • Cancellation between 7 days and 48 hours before the tour date – 50% refund.
    • Cancellation less than 48 hours before the tour date – NO REFUND.
    • No show or late arrival – NO REFUND.
Rescheduling Policy

Rescheduling: Guests may request to reschedule their tour free of charge if the request is made at least 48 hours before the scheduled departure, subject to availability. Requests made less than 48 hours before departure will follow the cancellation policy.

Payment Terms
  1. Deposit & Payment: A deposit or full payment (as specified) is required to confirm your booking. Full payment must be completed within the deadline provided at booking confirmation.
  2. Currency & Fees: All payments are in the listed currency. Bank charges, transaction fees, or currency conversion costs are the responsibility of the guest.
  3. Unpaid Bookings: Bookings that remain unpaid within the specified deadline may be automatically canceled without prior notice.
Health & Safety
  1. Guests are responsible for ensuring they are medically fit to participate in the tour.
  2. Travel insurance covering medical emergencies, accidents, or cancellations is highly recommended but not included unless specified.
  3. Guests must follow all safety instructions provided by the tour operator or guide.
Force Majeure

Ticketboat.id and its partners are not liable for delays, changes, or cancellations caused by events beyond our control, including but not limited to:

  • Natural disasters (earthquakes, floods, storms, etc.)
  • Government actions, strikes, or political unrest
  • Epidemics, pandemics, or other public health emergencies

In such cases, rescheduling or refunds will be processed according to the operator’s policies.

Liability Disclaimer
  1. Ticketboat.id is a booking platform and is not the direct operator of tours. Responsibility for safety, quality, and delivery lies with the respective tour providers.
  2. We are not responsible for loss, injury, damage, delay, or expenses arising from events beyond our control.
  3. Guests are responsible for their personal belongings during the tour.

About Nusaloka Holidays

Welcome to Nusaloka Holidays website. This website is owned, operated, hosted by PT. Nusaloka Mulia Wisata (“We” or “Nusaloka Holidays”), a limited liability company established under the laws of the Republic of Indonesia with a Business Identification Number (NIB) 0411220004604 dated November 4, 2022; We provide website and services available online through the website: www.nusalokaholidays.com and other platforms (“Online Services”), either already or will be available at a later date.

What are the Rules of Nusaloka Holidays's Privacy Policy?

This Privacy Policy regulates and/or describes all services that We have provided for You (“Users”) to use, both services that We operate ourselves and those that are operated through our affiliates and/or partners. To maintain your trust in us, We are committed to always maintaining all the confidentiality contained in your personal data, because We consider your privacy very important to us.

This Privacy Policy is required in order to maintain the security of your Personal Data, please read carefully all the provisions in this Privacy Policy.

  1. Personal Information which we collect.
    In this Privacy Policy We include an explanation of how We collect, use, disclose, process, analyze, modify, delete, store and protect your personal information and data that identifies or can be used to identify you, whether those provided by you and/or we collect from You and third parties (“Personal Data”).

    When You access the Online Services, make personal account and/or a booking, you have to provide us certain Personal Data personal that We will record and store as follow: 

    1. We will ask You to fill in your Personal Data correctly, clearly, completely, accurately and not misleadingly, such as name, email address, telephone number, complete address, ID Card, Passport, details of your bookings (such as boat name, tour name, hotel name, hotel location and length of stay, date of departure and arrival), and other identifiable information of the User;
    2. We will ask You to fills in payment data when you conduct a payment transaction activity through the Online Services, including but not limited to bank account data, credit card, electronic money/wallet, virtual account, instant payment, internet banking, retail stores, Paylater;
    3. When You make a payment with a Credit Card, You will be asked to fill in your Credit Card data correctly, clearly, completely, accurately and not misleadingly, such as Card Type data (Visa/MasterCard), Cardholder Name, Card Issuing Bank Name. Credit, Card Number (Only the last 4 digits appear), and Card Expired Date. Any data that You provide will be saved automatically to the payment gateway database system that We use (Nusaloka Holidays does not directly store your credit card database, but is stored in the payment gateway database system that We use) so that the payment process for further transactions can be easier and fast, because all your databases have been stored completely, safely and there is no need to repeat the storage process for the same Credit Card data.
    4. If needed, we will ask for your review related to our Online Services and/or our products.
    5. When You contacts Nusaloka Holidays through all our customer service platforms, We will collect and store information related to your interaction with our Customer Service;

    Information is collected whenever you use the Online Services or visit our website.

    1. We will collect information about your computer or any media You use, including your IP address, operating system, browser used, URL, page, geographic location and access times as well as other data related to your use of your computer and recorded when You use Our Online Services (“IP Details”).
    2. Cookies are text files containing small amounts of information that are downloaded to your device when You visit a website. We use cookies for various reasons, such as to track your data if it is needed for use, tracking your transactions with our partners, remembering your preferences and generally improving your experience when using a website. You can set your browser to accept or not to accept a cookie

  2. The use of your Personal Information.
    In principle, any data that You provide from time to time will be stored and only used by us for the purpose of providing our products and services to you, namely for the purposes of tokenization, accounting, billing, auditing, credit or payment verification, newsletters, and security, administrative and legal purposes, bonus points or similar forms, testing, system maintenance and development, customer relations, promotions and other actions we deem necessary to assist us in the future in providing services to you, such as:

    1. We will use the information specifically for data verification purposes, enabling you to upload or shared the necessary information from Your mobile phone and for enhancing Your user experience on Online Services including but not limited to refund process, insurance claim, booking and cancelation.

    2. We use your Personal Data for the purpose of processing your transactions, managing and expediting the process of using the Online Services, as well as other purposes as long as permitted by applicable laws and regulations.

    3. We may use your Personal Data and other information collected for Social Media marketing purposes using direct and open graphic techniques and for conventional digital marketing purposes, such as sending You automatic newsletters or push notifications, including but not limited to via electronic mail, WhatsApp, and through social media (such as YouTube, Instagram, Facebook, Twitter, Tiktok, Line, Tumblr, Telegram, Reddit, Snapchat, LinkedIn, and etc) to notify You of new product information, special offers or other information that We think it will interest You;

    4. All information that We receive can be used by us to protect ourselves against all claims and applicable laws related to the use of services and violations that You commit on our website for all provisions as stipulated in Nusaloka Holidays's terms of service and guidelines for the use of our products and services, including but not limited to if required by order of the Court in legal proceedings;

    5. We may use your Personal Data for investigation of suspicious transactions or transactions indicated to contain elements of fraud or violations of Nusaloka Holidays's terms of service and guidelines for the use of our products and services as well as applicable legal provisions, as well as take necessary action to address it;

    6. All information We receive can be used by us when We carry out a merger, sale of company assets, consolidation or restructuring, financing or acquisition for our company.

    7. We may publish your reviews related to our Online Services and/or our products.

    8. for any other purposes that we notify you of when we collect the Personal Data.
       

  3. Access, correction and removal of Personal Information
    You have the right to access, repair, change and or delete Personal Data that You have provided and have been stored in our system by contacting our customer service and/or through the features found in our application. We reserve the right to refuse your request to access, correct or delete some or all of your Personal Data that We store or control as long as permitted or required by applicable law. This may include circumstances where your Personal Data contains a reference to another individual or where a request to access, correct or delete it is for reasons that We deem to require disproportionate technical effort or may pose an operational risk.
     

  4. Retention of Personal Information

    1. Your Personal Data will only be retained for as long as necessary to fulfill the purpose for which it was collected or for as long as such retention is required or permitted by law. In the event that We share your Personal Data with authorized government agencies and/or other third parties that may be appointed by government authorities or cooperate with us, You agree and acknowledge that the storage of your Personal Data by related parties will follow each party's policy regarding data storage.

    2. In the event we share your Personal Data to the third party, authorized government institutions and/or other institutions that may be appointed by the government authorities, you agree and acknowledge that the retention of your Personal Data by the third party and/or relevant institutions will follow their respective policy on data retention. We have no responsibility regarding their policy on data retention. We shall not be liable for any such retention of your Personal Data. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and Affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any third party retention of your Personal Data.

  5. Security of Your Personal Data

    1. You acknowledge that the transmission of information which you submit via the Internet is not completely secure. Nonetheless, We will use all reasonable efforts to protect and secure your Personal Data against access, collection, use or disclosure by unauthorized persons and against unlawful processing, accidental loss, destruction and damage or similar risks. You also acknowledge that We cannot guarantee the integrity and accuracy of any Personal Data, nor guarantee that such Personal Data will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control.

    2. You are fully responsible for the confidentiality of your Personal Data, including being responsible for all access and use of Online Services such as your password, account, One Time Password (OTP) and tokens. For the security of your confidential data, We strongly recommend keeping your account and password secured and/or changing your password periodically. Any unauthorized use and/or without your knowledge and permission is your own responsibility and We are not responsible for any losses incurred as a result of your negligence.

    3. You must immediately notify us of any use of your password or account without your permission or any form of breach or threat of security breach on this website.


  6. Changes to this Privacy Policy.
    We reserve the right to make changes, additions and or reductions in all or part of the provisions of the privacy rules of this Privacy Policy from time to time without prior notice and We will notify all changes that We make through the Online Services. We hope that You will periodically check this policy. By continuing to access and use Our Online Services, You are deemed to agree to changes that may exist in this Privacy Policy.
     

  7. Consent.
    By reading all of these terms, accessing and using our Online Services, You are deemed to have been notified, read, understood, agreed, and stated that You are subject to this Privacy Policy and the changes that We may make from time to time. You acknowledge that any Personal Data that You provide is true and valid data.
     

  8. Newsletter.
    Newsletter is a tool that We provide to facilitate the process of communicating and providing information on the provision of our products and services as well as other information that We think will be of interest to you. The newsletter that We send You will receive automatically and periodically via the email You registered, after You have finished making a booking and/or personal account on Online Services. You can deactivate this feature in an easy and free way, through manage subscriptions in the profile menu or by using the ‘Unsubscribe’ in the email You received.
     

  9. Advertising.
    Nusaloka Holidays cooperates with third parties to assist in promoting and creating attractive advertisements for You based on the use of Online Services which We conclude from the data You use on our Online Services. Companies We work with may also use cookies to help track customer behavior. These companies may use your information to disclose about user behavior to provide customized advertising across various services and products. In providing products and services, each company uses cookies in accordance with privacy information in accordance with the privacy and security policies of each company.
     

  10. How to Contact Us?
    If You have any questions or need further information, You can contact our Customer Service or send an email to [email protected]
     

  11. Applicable Law
    The use of this Online Services is subject to and governed by and or interpreted in accordance with applicable law in Indonesia, without affecting the principles of conflict of law that apply.



Website Usage

By accepting the Terms of Use of this website, You have been given the flexibility and/or authority to access limited and revocable, non-transferable and non-exclusive licenses to access and use the website by displaying it on your browser display for the purpose of buying and selling our product. In using the website, You will be assigned a unique password and account to enable You to access certain parts of this website. Each time You use such a password or account, You will be deemed to have authorization to access and use this website in a manner consistent with the terms and conditions of these Terms of Use and We have no obligation to investigate the authorization or source of such access or use of the website. Accordingly, You agree that You always pay attention to the prohibition provisions that apply to the use of this website, which are as follows:

  1. You are prohibited from doing and will not help others to reproduce, distribute, display, sell, rent, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile or exploit this website or any part thereof.
  2. You are prohibited from selling and transferring Your account, profile, or items related to the Service unless expressly permitted in writing by Us.
  3. You are banned to use any information provided on the website or make use of the website for commercial and or other business purposes, unless expressly permitted in writing by us.
  4. You are prohibited from imitating or describing yourself with other people or other business entities when You provide your data and information to us in the use of our website and services.
  5. You are prohibited from sending advertisements, promotional materials, spam emails, as well as damaging the operation of the service by uploading viruses, worms or other malicious code.
  6. You are prohibited from doing and will not help others to associate, image, associate, link, affiliate with a website that contains the following content:
    • Content that violates intellectual property rights and other proprietary rights.
    • Content that contains pornographic or obscene elements or decency, gambling, insults, slander and or defamation, extortion and or threats, fraud, forgery.
    • Content that causes and or encourages the emergence or facilitates feelings of hatred, hostility, threats, incitement, harassment and inflames a tension between individuals, any party or certain groups, whether based on ethnicity, religion, race and inter-group (SARA) or gender or sexual orientation, national origin, ethnicity, nationality, physical limitations and beliefs.
    • Other prohibited content based on applicable laws and regulations.

On the basis of our discretion in the event that each of your behavior as a customer includes and or is deemed to violate applicable laws and regulations and is a violation of the Terms of Use, or is harmful to our interests, then any violation that occurs results in the immediate revocation of the access permission granted in the application. this provision without prior notification to You and We reserve the right to refuse service, terminate your account, and or cancel orders that You place, including but not limited to revealing your identity in your database to the authorities on the basis of a valid warrant. You must be responsible for all losses that We or our affiliates or partners suffer, including but not limited to third party claims, along with other costs that may arise as a result of your behavior. The content provided on this website is for informational purposes only. By agreeing to these terms, it also releases us from responsibility for any claims, disclaimers, damages, or losses resulting from the use of the website or the services contained therein.