Terms and Conditions

'Client' means any overseas travel organization cooperating with Nusaloka Holidays (PT. NUSALOKA MULIA WISATA) to handle its customers in Indonesia. By paying this invoice, the Client agrees to the payment terms and conditions of cooperation with Nusaloka Holidays.

All inquiries and reservations should be forwarded to:

Nusaloka Holidays (PT. NUSALOKA MULIA WISATA)
Jl. Badak No.7a, Denpasar 80234
Bali - Indonesia

We suggest forwarding all bookings via email: [email protected]

Our office is open Monday to Friday from 09.00 to 18.00 (GMT+8), except on Indonesian public holidays.

In case of emergency, Nusaloka Holidays guarantees access to an emergency mobile number, which will be provided to all customers upon arrival in Indonesia.

1. PAYMENT CONDITIONS
   1. Payment date, late payment charges, due date

      Full payment of all arrangements must be received by Nusaloka Holidays no later than twenty one (21) working days prior to the scheduled arrival of the customer(s) in Indonesia, unless otherwise agreed. This allows Nusaloka Holidays to arrange payments to all involved third parties.

      Payment for domestic flights is required immediately. Failure to meet the ticketing deadline may result in cancellation of the reservation and/or higher airfares.

      Late payments (received after the due date) will incur additional charges equal to 5% interest per annum, starting one week after the invoice due date.

      Some reservations, particularly group bookings, may require a deposit. Nusaloka Holidays will inform the Client of the exact amount and payment deadline.

   2. Payment procedures

      All payments must be transferred in full. Nusaloka Holidays must receive the exact amount stated on the invoice, with all bank charges borne by the Client. Nusaloka Holidays does not accept deductions for bank transfer fees.

      Payment should be made via SWIFT to the following account:

      Account Name: PT. NUSALOKA MULIA WISATA
      

      Any additional charges resulting from incorrect or incomplete transfer details (including misspelling of company or bank information) will be charged to the Client. The Client is responsible for ensuring all payment details are correct.

2. DOMESTIC FLIGHTS

   Nusaloka Holidays provides domestic flight arrangements within Indonesia in conjunction with land services.

   Local airlines may apply different reservation and ticketing policies. Upon booking, we will inform you of the applicable conditions based on the airline's latest available information.

   Failure to comply with ticketing deadlines may result in cancellation and/or penalties, which will be charged to the Client.

   Immediate payment is required to secure flight tickets. If payment is not received on time, reservations may be held without guarantee of availability.

   Nusaloka Holidays does not guarantee airfare stability. Any increase due to government policy changes or other external factors will be charged to the Client.

   Additional notes on domestic flights

   Domestic flights in Indonesia, particularly to remote destinations such as Kalimantan, Flores, Sumba, Papua, and Timor, may occasionally be unreliable. Schedule changes, delays, or cancellations may occur without prior notice.

   These circumstances may affect the itinerary and result in additional costs. As such situations are beyond our control, Nusaloka Holidays will make every effort to minimize the impact on the customer’s travel experience.

   Travel insurance covering personal and baggage risks, including flight disruptions, is strongly recommended.

   Nusaloka Holidays shall not be held responsible for any financial loss or additional costs arising from such circumstances.

3. CANCELLATION PROCEDURES & REFUND
   1. Cancellation charges

      The following cancellation charges apply once a booking has been confirmed in writing:

      • Cancellation up to 31 calendar days prior to arrival: 15% of total amount
      • Cancellation between 30 and 21 days prior: 20% of total amount
      • Cancellation between 20 and 10 days prior: 40% of total amount
      • Cancellation between 9 days and 48 hours prior: 90% of total amount
      • Cancellation within 48 hours prior: 100% of total amount
      • Some third-party services may have different cancellation policies, which will be communicated at the time of booking.
      • No refund will be given for unused services during or after the trip.
      • Standard cancellation conditions are NOT VALID during peak seasons or special holidays in Indonesia.
      • Standard conditions are NOT VALID for bookings involving cruises, tickets, or services with specific policies.
      • Standard conditions are NOT VALID for group bookings.
   2. Cancellation Procedure

      Only written cancellations will be accepted. Requests are processed Monday to Friday, 09.00–18.00 (GMT+8). Cancellations outside these hours will be processed on the next working day.

4. CHANGES IN ITINERARY

   Nusaloka Holidays reserves the right to modify any arrangement, preferably after consultation, but if necessary without prior notice, in the best interest of all parties. Any resulting costs will not be borne by Nusaloka Holidays.

5. CHANGES IN PRICE

   Nusaloka Holidays reserves the right to revise rates or quotations at any time.

   Prices may change in the following cases:

   • Changes in government policies, taxes, fuel prices, or exchange rates
   • Unforeseen circumstances affecting service costs
   • Significant currency fluctuations
   • Inflation or devaluation of the Indonesian Rupiah
   • Increase in transportation or fuel costs
   • Price changes from suppliers (hotels, transport providers, airlines, etc.)
   
   

   Nusaloka Holidays will inform Clients as soon as possible and will aim to minimize the impact, however price increases may still apply.

6. OUR SERVICES & LOCAL CIRCUMSTANCES
   1. Nusaloka Holidays strives to provide high service standards. However, travel in Indonesia may involve varying comfort levels and itinerary changes due to local conditions.
   2. The Client acknowledges the risks associated with travel in Indonesia, including limited medical and communication infrastructure in certain areas. Nusaloka Holidays shall not be held liable for related costs.
   3. Travel insurance is strongly recommended for all travelers.
7. LIABILITY
   1. Nusaloka Holidays acts as an agent for third-party providers and is not responsible for their actions, including delays, damages, or irregularities.
   2. Nusaloka Holidays is not liable for unforeseen circumstances such as accidents, natural disasters, strikes, or regulatory changes.
   3. Nusaloka Holidays reserves the right to modify arrangements when necessary in such situations.
   4. In cases of health or safety advisories (e.g. WHO or government warnings), we will follow official guidelines and assist in minimizing cancellation costs where possible.
   5. All additional costs arising from delays, cancellations, or external disruptions will be borne by the Client.
   6. Nusaloka Holidays’ services begin upon the customer’s arrival in Indonesia and end at departure.
   7. Nusaloka Holidays is not liable for injury, loss, theft, or legal issues involving the customer.
   8. Force majeure events (natural disasters, war, strikes, etc.) may result in itinerary changes without compensation.
   9. Nusaloka Holidays will assist customers in such cases but cannot be held financially liable.
8. COMPLAINTS
   1. Complaints must be reported immediately during the trip to allow resolution on site.
   2. If unresolved, complaints must be submitted within two weeks after return via email or written communication.
9. VISA
   1. Clients are responsible for ensuring all visa requirements are met.
   2. Passports must be valid for at least 6 months from the date of entry.
   3. Nusaloka Holidays is not responsible for any losses resulting from failure to comply with these requirements.